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TERMS AND CONDITIONS

AGREEMENT TO TERMS
This Terms and Conditions agreement (the "Agreement") sets forth the terms and conditions under which ChaletsAdvisor, a company registered in the United Kingdom and owned by TravelAdvice Ltd., offers the Services to its Tenant(s) or Guest(s) herein referred to as Customers. By using the Services, the Customer agrees to be bound by the Terms and Conditions of this Agreement.

The following definitions apply to this Agreement:
“Services” - The Services provided by ChaletsAdvisor refer to the website that allows customers to view and book rental properties, such as apartments, villas, and chalets, listed on the website. ChaletsAdvisor website does not allow Customers to create, edit, or display listings on ChaletsAdvisor website. ChaletsAdvisor website only displays properties that have been personally inspected by ChaletsAdvisor staff.
“Properties and Property Owners“ - The properties offered for rent through the Services are referred to as "Properties" and the owners of these properties are referred to as "Property Owners". Customers cannot create, edit, or delete listings on the ChaletsAdvisor website. To book a property, Customers make an inquiry to ChaletsAdvisor, and if the Property Owner confirms availability, ChaletsAdvisor will send an offer to the Customers. If the Customer agrees to the offer, ChaletsAdvisor will send a rental agreement, invoice, and payment information to complete the booking.
“Tenant” or “Guest” or “Customers” refers to the individual(s) who rents a Property from the property owner through ChaletsAdvisor website.

1.USE OF SERVICES
Welcome to ChaletsAdvisor website (the "Website"). The website is offered by ChaletsAdvisor and provides a service to allow Customers (the “guest” or “tenants”) to search, view, and book luxury rental properties such as apartments, villas, chalets, etc. (the "Properties"). Any other use of the Services is expressly prohibited. The Customer shall not use ChaletsAdvisor website or use the rental properties in any manner that is illegal, fraudulent, or harmful to ChaletsAdvisor or its property owners. You agree that by accessing ChaletsAdvisor website, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING ChaletsAdvisor website AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on ChaletsAdvisor website from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use from time to time. We will alert you about any changes by updating the "Last updated" date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of ChaletsAdvisor website after the date such revised Terms of Use are posted.

The information provided on ChaletsAdvisor website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access ChaletsAdvisor website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. ChaletsAdvisor website is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register with ChaletsAdvisor website.

2. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, ChaletsAdvisor website is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on ChaletsAdvisor website (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on ChaletsAdvisor website 'AS IS" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of ChaletsAdvisor website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use ChaletsAdvisor website, you are granted a limited license to access and use ChaletsAdvisor website and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to ChaletsAdvisor website, the Content, and the Marks.

3. CUSTOMER REPRESENTATIONS
By using ChaletsAdvisor website, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access ChaletsAdvisor website through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use ChaletsAdvisor website for any illegal or unauthorized purpose; and (5) your use of ChaletsAdvisor website will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of ChaletsAdvisor website (or any portion thereof).

4. PROHIBITED ACTIVITIES
The Customers agree not to engage in any activities that are prohibited by these Terms and Conditions or by law while using the Services. Such activities include, but are not limited to, the following:

  • Infringement of third-party intellectual property rights, including, but not limited to, copyrights, trademarks, trade secrets, patents, and any other proprietary rights.
  • Hacking or unauthorized access to the Services or any data or information stored on the Services.
  • Distribution of malicious software, including viruses, worms, Trojans, spyware, adware, and other harmful code.
  • Use of the Services for illegal or fraudulent purposes, including, but not limited to, money laundering, tax evasion, and any other illegal activities.
  • Use of the Services to transmit any content that is harmful, offensive, or otherwise inappropriate, including, but not limited to, hate speech, pornographic material, and any other content that is offensive or illegal.
  • Use of the Services to promote or support illegal or unethical activities, including, but not limited to, terrorism, hate groups, and any other illegal or unethical organizations.
  • Use of the Services to engage in any activity that is in violation of any applicable laws or regulations, including, but not limited to, antitrust laws, consumer protection laws, and data protection laws.
  • Use of the Services to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Use of the Services to distribute or post any content that is false, misleading, or defamatory, including, but not limited to, false or misleading advertising or fraudulent offers.
  • Use of the Services to create multiple user accounts or to use the Services in a manner that is designed to artificially inflate or manipulate the Services or any data or information stored on the Services.
  • Use of the Services to reverse engineer, decompile, or otherwise attempt to discover the source code of the Services or any data or information stored on the Services.
  • Use of the Services in a manner that is designed to overload or otherwise disrupt the normal functioning of the Services or any data or information stored on the Services.

ChaletsAdvisor reserves the right to terminate the Customers' use of the Services in the event of any prohibited activity. The Tenant agrees to cooperate with ChaletsAdvisor in any investigation of suspected prohibited activities.
The Customers agrees that ChaletsAdvisor may take any action that it deems necessary to prevent any prohibited activity, including, but not limited to, disclosing information about the Customer to law enforcement authorities, blocking access to the Services, and removing any content that is in violation of these Terms and Conditions.
The Tenant agrees that ChaletsAdvisor shall not be liable for any loss or damage arising from any prohibited activity, including, but not limited to, any loss of data, any loss of income, or any other damages. The Customer shall be solely responsible for any costs or expenses incurred in connection with any prohibited activity.

5. PAYMENT
ChaletsAdvisor accepts payment only through bank transfer and in some cases we may accept payment through Credit Card. There is no booking fee, subscription fee, or transaction fee.

6. GUIDELINES FOR REVIEWS
We may provide you with areas on ChaletsAdvisor website to leave reviews or ratings. When posting a review, you must comply with the following criteria:
(1) you should have firsthand experience with the rental property being reviewed;
(2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language;
(3) your reviews should focus on the property and its amenities;
(4) your review should be concise and to the point, providing enough detail to be helpful to future guests, but not too lengthy that it becomes overwhelming;
(5) you should not be affiliated with competitors if posting negative reviews;
(6) you should not make any conclusions as to the legality of conduct;
(7) you may not post any false or misleading statements; and
(8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

By following these guidelines, you can help ensure that the reviews on ChaletsAdvisor are trustworthy, helpful and relevant to the purpose of ChaletsAdvisor website. We may accept, reject, or remove reviews at our sole discretion.

7. SUBMISSIONS
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding ChaletsAdvisor website ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

8. SITE MANAGEMENT
We reserve the right, but not the obligation, to
(1) monitor ChaletsAdvisor website for violations of these Terms of Use;
(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities;
(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
(4) in our sole discretion and without limitation, notice, or liability, to remove from ChaletsAdvisor website or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and
(5) otherwise manage ChaletsAdvisor website in a manner designed to protect our rights and property and to facilitate the proper functioning of ChaletsAdvisor website.

9. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy on ChaletsAdvisor website, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised ChaletsAdvisor website is hosted in the United Kingdom. If you access ChaletsAdvisor website from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of ChaletsAdvisor website, you are transferring your data to the United Kingdom, and you agree to have your data transferred to and processed in the United Kingdom.

10. TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while you use ChaletsAdvisor website. We reserve the right, at our sole discretion and without notice or liability, to deny access to and use of ChaletsAdvisor website to any person for any reason, including but not limited to violating any representation, warranty or covenant in these terms of use or applicable laws and regulations. We may also end your use of ChaletsAdvisor website or remove any content you posted without warning, at our discretion. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

11. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of ChaletsAdvisor website at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of ChaletsAdvisor website without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of ChaletsAdvisor website.
We cannot guarantee ChaletsAdvisor website will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to ChaletsAdvisor website, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify ChaletsAdvisor website at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use ChaletsAdvisor website during any downtime or discontinuance of ChaletsAdvisor website. Nothing in these Terms of Use will be construed to obligate us to maintain and support ChaletsAdvisor website or to supply any corrections, updates, or releases in connection therewith.

12. GOVERNING LAW
These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. ChaletsAdvisor and you both agree to submit to the non-exclusive jurisdiction of the courts of which means that you may make a claim to defend your consumer protection rights in regards to these Terms of Use in the United Kingdom, or in the EU country in which you reside.
We reserve the right to change, modify, or remove the contents of ChaletsAdvisor website at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of ChaletsAdvisor website without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of ChaletsAdvisor website.
We cannot guarantee ChaletsAdvisor website will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to ChaletsAdvisor website, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify ChaletsAdvisor website at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use ChaletsAdvisor website during any downtime or discontinuance of ChaletsAdvisor website. Nothing in these Terms of Use will be construed to obligate us to maintain and support ChaletsAdvisor website or to supply any corrections, updates, or releases in connection therewith.

13. DISPUTE RESOLUTION

Binding Arbitration
Any dispute arising from the relationships between the parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Ilford, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law,
(a) no arbitration shall be joined with any other proceeding;
(b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and
(c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

14. DISCLAIMER
ChaletsAdvisor website is provided on an "as is" and "as available" basis. The Customer acknowledges and agrees that ChaletsAdvisor does not own or manage Properties and does not act as a real estate agent. ChaletsAdvisor is a travel agent for its Customer. ChaletsAdvisor only provides a website that advertises Properties for rent and manage the booking and reservation of Properties. ChaletsAdvisor will take care of its customers during their stay in any of the properties that they choose to rent . We fully disclaim all warranties, express or implied, related to ChaletsAdvisor website and its use. The Customer is solely responsible for the accuracy, completeness, and legality of the information and content provided in its listings and for complying with all applicable laws, regulations, and industry standards. The Customer agree to indemnify and hold harmless ChaletsAdvisor from any and all claims, damages, liabilities, or expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation by the Customer of these Terms and Conditions.

15. LIMITATIONS OF LIABILITY
Under no circumstances shall we or our directors, employees, or agents be held responsible for any damages, whether direct, indirect, incidental, special, consequential, exemplary, or punitive, arising from the use of ChaletsAdvisor website. This includes, but is not limited to, lost profits, lost revenue, data loss, or any other losses. Our liability to you, regardless of the form of the claim, shall always be limited to the amount, if any, paid by you to us. Some state and international laws do not permit the exclusion or limitation of implied warranties or certain damages, in which case the above disclaimers or limitations may not apply to you, and you may have additional rights.

16. INDEMNIFICATION
The Customer agrees to indemnify, defend, and hold harmless ChaletsAdvisor, its directors, employees, agents, partners, and suppliers from any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees) that arise from or relate to the Customer's use of the Services, violation of these Terms, or violation of any rights of another.
This indemnification obligation will survive the termination of these Terms and Customer's use of the Services.
In the event of any third-party claim arising from or in any way related to the Customer's use of the Services, ChaletsAdvisor may engage in negotiations with such third-party and may, at its sole discretion, settle such claim, and the Customer shall be liable for all damages, expenses, and costs (including reasonable attorneys' fees) incurred by ChaletsAdvisor in connection with such negotiations and settlement.
The Customer shall cooperate as fully as reasonably required in ChaletsAdvisor's defense of any claim. ChaletsAdvisor reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Customer and the Customer shall not in any event settle any matter without the written consent of ChaletsAdvisor.

17. SEVERABILITY
If any provision of the Terms and Conditions is found to be unenforceable or invalid, such provision shall be severed from the rest of the Terms and Conditions, which shall remain in full force and effect. The severance of any provision shall not affect the validity and enforceability of the remaining provisions. The parties agree to replace any unenforceable or invalid provision with a provision that is valid and enforceable and that comes closest to expressing the intention of the unenforceable or invalid provision.

18. USER DATA
We will maintain certain data that you transmit to ChaletsAdvisor website for the purpose of managing the performance of ChaletsAdvisor website, as well as data relating to your use of ChaletsAdvisor website. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using ChaletsAdvisor website. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting ChaletsAdvisor website, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on ChaletsAdvisor website, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA ChaletsAdvisor website. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

20. MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on ChaletsAdvisor website or in respect to ChaletsAdvisor website constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of ChaletsAdvisor website. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

21. CONTACT US
In order to resolve a complaint regarding ChaletsAdvisor website or to receive further information regarding the use of ChaletsAdvisor website, please contact us.

Frequently Asked Questions?

ChaletsAdvisor is a website that allows travelers to find rent out properties like chalets, penthouses, and apartments for travelers looking for a unique and comfortable vacation experience.

Travelers can find the nearby chalets, penthouses, and apartments on ChaletsAdvisor and can browse listings, compare prices, and book a rental directly through the site. In case you find any inconvenience you can directly contact us.

You can search for a rental property by entering your desired location, travel dates, and the number of guests. You can then refine your search by selecting filters such as price range, amenities, and property type.

ChaletsAdvisor makes every effort count to ensure that all listings on the site are accurate and up-to-date. However, we recommend that you communicate with us prior booking to verify any information which is important to you.

Start by searching for a property you like, when you find it, simply fill the form on the right with the necessary details and wait for ChaletsAdvisor to contact you with an offer.

Yes we are. ChaletsAdvisor is represented by “TravelAdvice Ltd.” which is a full licensed Travel Agency within the United Kingdom. Our registration number is 13709915.

Once a booking has been done, a Booking Number and a PIN code will be generated which can be used to access your booking dashboard on our website. From there you can check the status, manage or cancel your booking anytime.

Once a booking has been done, a Booking Number and a PIN code will be generated which can be used to access your booking dashboard on our website. From there you can check the status, manage or cancel your booking anytime.

Yes we do. You are covered up to €100,000 (this depends on the currency in which you are paying).

Our primary payment method is Bank-to-Bank Wire Transfer and in some cases we also accept Credit Card Payments through Wise.com

Cancellation policies vary by property owner, so make sure to review the cancellation policy before you book. If you need to cancel your booking, contact us before 1 week of your arrival.

Our cancellation policy is very handy and acceptable by our valued clients. It is as follows

  • Bookings canceled 1 week before arrival: 100% Refund
  • Bookings canceled 3 days before arrival: 70% Refund
  • Bookings canceled 1 day before arrival: No Refund

We keep updating properties regularly on ChaletsAdvisor, so after you make a we will immediately check availability with the owner.

We currently accept EUR, GBP and USD but in future, if we start accepting other currencies then we will mention them.

Cancellation policies vary by property owner, so make sure to review the cancellation policy before you book. If you need to cancel your booking, contact us before 1 week of your arrival.

If you encounter any issues with your rental, contact us immediately to discuss a resolution.

Security deposit is fully refunded at the time of checkout.

You can contact our customer support if you have any issues regarding your property and we will resolve it as soon as we can.

Yes, you can get a full refund if you cancel the booking one week before arrival. In case you cancel the booking just one day before arrival, you will not be liable to get any refund.

ChaletsAdvisor gives you access to the wide variety of vacation and short-term rentals. Whether you want to stay in an apartment, penthouse or chalet, you can find your dream vacation rental at your dream price exclusively on ChaletsAdvisor.

If a property has a discount available you will see the discount banner next to it.

There is no hidden fee or charges. All the details and pricing will be mentioned in our offer and you have to pay accordingly.

Yes, we have acquired the payment protection license and your payment is safe and secure.

All the facilities will be mentioned in the listing and in case if specific facility is required by you then you can contact the customer support for it.

Currently, we have properties from Austria, Canada, France, Italy and Switzerland.

Yeah, each property is inspected thoroughly by our agents and then it is listed on the website but still if you face any problems you can let us know.

You need to accept the offer in just 24 hours before it expires.

Once an offer is accepted the payment should be made in 24-48 hours.

You can check in at 2 pm and check out at 12 pm the next day. However, some properties do offer late checkout, we will provide you all the details prior to your arrival.

No, there is no penalty on late check-out but it is recommended to do check out before time.

Quality and flexible holidays you can trust

COVID-19 ‘New Normal’ Measures

The evolving COVID-19 pandemic has brought health and well being at the forefront of all our minds, more than ever before. ChaletsAdvisor has always been dedicated to providing exemplary service and ensuring comfort, always prioritizing safety to both our guests and employees and these values, are mandating our thoughts and actions now more than ever.

We realize that amidst this unusual period, traveling will need to continue following new rules and safety parameters. We have been therefore working and have put a number of measures in place to enable guests and agents to book with confidence and to rest assured that all health and safety procedures are strictly implemented on the premises of their vacation home this summer.

Covid-19 Cancellation Policy

If the place where the property is located enters lock-down or the country from where the customer is coming from enters lock-down or if the flights or other types of transportation are canceled as a force majeure due to war, pandemic, fire, earthquake or other disasters, the customer is entitled to a full refund.

24/7 Support

The property is all yours but you’re not on your own. If you’re in resort, our team are on hand 24/7, 365 days a year to make sure there’s a helping hand should you need it. So if you need to speak to someone, our team of trusted experts can help make sure your holiday runs smoothly from start to finish.

At the Property

– All of our properties are private, independent buildings with separate, personal entrances. There are no shared spaces, and no physical contact with other tenants is possible.
– All of our properties will be equipped with hand-sanitizers and cleaning disinfectant throughout the premises. Protection kits consisting of masks, travel-size hand-sanitizers, and antibacterial tissues will also be available.
– Professional cleaning and certified, eco-friendly sanitization and disinfection, using electrostatic sprayers will take place in-between all bookings.
– A rigorous daily cleaning procedure will be in place, with certified cleaning products, as well as daily disinfection of higher risk areas, emphasizing common, frequently used surfaces, such as doorknobs, keys, remote controls, and mattresses.
– Air-condition units will be undergoing antimicrobial cleaning on a regular basis.
– The swimming pools, outdoor spaces, and all facilities on the property are private and exclusively available to our guests. Daily maintenance of the pool and disinfection will be carried out by certified professionals.

Throughout the years, it has always been one of our distinguishing priorities to always be available for our guests during their stay. This year, more than ever, all ChaletsAdvisor Specialists and our Local Concierges will be supporting our guests, ready to handle any special request or attend to any of our guests’ concerns, at any time.

Health and Sanitation Protocol

We are monitoring the information that becomes available about Covid-19 and are closely adhering to guidance from the major official sources. An official health protocol is being currently drafted, aiming to mandate the new standards in travel within the current Covid-19 crisis, following the regulations of the World Travel and Tourism Council (WTTC).

From our end, we have already enhanced our standard cleaning processes, setting a rigorous sanitation protocol, which will be dynamically modified to include any additional measures suggested by the official guidelines and which we will be implementing for all of our property rentals.

It is our priority to make sure that our guests are happy and safe in a meticulously professionally sanitized environment, and that our staff is educated and effectively protected in the context of their work.

Privacy Policy

Your online privacy is important to “ChaletsAdvisor” The purpose of this privacy statement is to provide you with information about our practices with respect to the personal data that we collect from users of our website (hereafter referred to as "Site") and the services that are made available through the Site.
Please email us at bookings@chaletsadvisor.com if you have any questions concerning our privacy statement, our data collection policies, how we handle user information, or if you want to immediately report a security breach.

What this policy is for?

The General Data Protection Regulation (GDPR) applies to the whole of the United Kingdom and European union (EU) companies holding data of United Kingdom and European union (EU) citizens. We value your privacy and want to be accountable to you, and transparent with you, in the way that we collect and use your personal information. We also want you to know your rights in relation to your personal information.

This Privacy Policy ("Policy") together with our Terms of Use (“Terms”) and any other documents referred to in it, governs the basis of our collection, storage and use of personal information collected by ChaletsAdvisor. We are always looking to improve the information we provide to our users so if you have any feedback on this privacy policy, please let us know using our contact details above or by emailing us as at bookings@chaletsadvisor.com.

“ChaletsAdvisor” (“We” / “Us” / “Our”) is committed to protecting our visitors’ privacy and personal information. We will only use the information that we collect about you in accordance with the California online privacy policy Act or “CalOPPa” (and all other laws relating to the use of your Personal Data, both now and in the future). This includes information that is submitted voluntarily by you through a form on our website or that is gathered automatically as you visit different parts of this website.

This page aims to help users understand what information might be collected from you when visiting and using our site, and how we protect such information. The reason for this is that, in keeping with the “CalOPPa” (and all other laws relating to the use of your Personal Data, both now and in the future), we are the “data controller”, meaning that we are responsible for deciding how your Personal Data is used and more importantly, for keeping your Personal Data safe and only using it for legitimate reasons.

We are committed to protecting your privacy and will take all steps necessary to comply with our legal obligations when using your Personal Data so please read through this document carefully to understand the ways in which we safeguard your personal data.

Consent

By using the “ChaletsAdvisor” site, you agree to the terms of this privacy policy. Whenever you submit information via our website, you consent to the collection, use, and disclosure of that information in accordance with this privacy policy. If you do not agree with any point on this policy, please do not use our Services or give us your information. This policy applies to all visitors, users and registered members.

  • What Information we collect

    ChaletsAdvisor actively collects information from its visitors directly from you when you: create an online account, create a search, sign up to our newsletter, give a rating or review, take a survey, fill out an online form, enter a promotion or engage with us. Some information you submit may be personally identifiable information that can be uniquely identified with you such as full name, address or location, email address, phone number, etc. Some areas of the Site may require you to submit information in order for you to benefit from a wide range of exclusive features (such as email alerts or information requests). You will be informed at each information collection point on what information is required and optional.

    We collect the following information from you and about you:

    • Contact Information - We may ask about your personal information such as name, address or location, telephone or mobile number, or email address.
    • Account Login Information  - We will require you to provide information to set up an account with us.
    • Demographic Information - We may collect demographic information such as your gender, age, ethnicity and postcode if and when you fill out an online form or a survey.
    • Information You Share and Submit - We may collect information that you post either publicly or on a channel/platform we provide (e.g. forum, comment section, survey form and social media) for sharing among users.
    • Log Files - As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of the Services.
    • Analytics - We use analytics services (including, but not limited to, Google Analytics) to help analyze how users use the Site. Analytics services use Cookies to collect information such as how often users visit the Site and we use the information to improve our Site and Services. The analytics services' ability to use and share information collected by them is restricted by their terms of use and privacy policy, which you should refer to for more information about how these entities use this information.
    • Location Information - If you have enabled location services on your mobile device, we may collect your location information to improve the Services we offer. This enables us to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
    • Cookies - Are small pieces of information (text files) that a website sends to your computer’s hard drive while you are viewing the website. These text files can be used by websites to make the users experience more efficient. The law states that we can store these cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission. To that end, this site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. We and some third parties may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Services and to market the Services. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. This tracking is done on an anonymous basis and, while not an exhaustive list, some of the companies we work with are Google, AppNexus, Criteo, Rubicon, Pubmatic and DistrictM. .

  • Use of Your Personal information

    In general, personal information you submit to us is used either to respond to requests that you make, aid us in serving you better, or market our Services. We use your personal information in the following ways:

    • Operate, maintain, and improve our site(s) services;
    • Respond to comments and questions and provide customer service;
    • Develop, improve and advertising our podcast Services;
    • Fulfill and manage our service, payments, and other transactions related to the Application;
    • Identify you as a user in our system;
    • Resolve disputes and troubleshoot problems;
    • Assist law enforcement and respond to subpoena;
    • Generate a personal profile about you to make future visits to the Application more personalized;
    • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

    Your personal information may be kept and processed on servers in the United Kingdom and Europe. We may also create anonymous data records from your personal information by completely excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site functionality. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties at our sole discretion.

    We may receive testimonials and comments from users who have had positive experiences with our Services. We may publish such content. When we publish this content, we may identify our users by their first and last name. We obtain the user's consent prior to posting this information along with the testimonial.

  • Disclosure of Your Personal information

    We disclose your personal information as described below and as described elsewhere in this Privacy Policy.

    Third Parties Designated by You: When you use the Services, the personal information you provide will be shared with the third parties that you authorize to receive such information.

    Third Party Service Providers: We may share your personal information with third party service providers to: provide you with the Services that we offer you through our Services; conduct quality assurance testing; to provide technical support; market the Services; and/or to provide other services to us.

    Information We Share: We may disclose aggregated information about our users and information that does not identify any individual without restriction. In addition, we may disclose personal information that we collect or you provide:
    • To fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide the information, or with your consent;
    • To third parties designated by you;
    • With our subsidiaries and affiliates;
    • To third parties to process payments made through the Services;
    • With contractors, service providers and other third parties we use to support our business;
    • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about users is among the assets transferred;

    Other Disclosures: Regardless of any choices you make concerning your personal information (as described below), ChaletsAdvisor may disclose personal information if it believes in good faith that such disclosure is necessary: (i) in connection with any legal investigation; (ii) to comply with relevant laws or to respond to subpoenas or warrants served on our company; (iii) to protect or defend the rights or property of ChaletsAdvisor or users of the Services; and/or (iv) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.

    Data Retention Policy

    We will keep your Personal Data for as long as you are a registered user ecommerce platform, or for as long as is necessary for us to provide products or services for you, and for a limited period of time afterwards.

    Once you no longer wish to be engaged with “birdsflysouth.com” for any prescribed purpose, we may still need to retain your data if there is a legal reason for doing so (such as for tax purposes where you have made purchases through one of our digital platforms or where we need to resolve any disputes with you).


  • Third Party Websites

    Our Site may contain links to third party websites. When you click on a link to any other website or location, you automatically exit our Site or Services and go to another site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and are not responsible for, these outside websites or their contents. Please, be aware that the terms of this Privacy Policy, do not apply to these outside websites or contents, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or, content or websites.

  • Your Choices Regarding Information

    Choices: We offer you choices regarding the collection, use, and sharing of your personal information. We may periodically send you emails that directly promote the use of our Services. When you receive promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly. Despite your indicated email preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.

    Cookies: If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify cookies, please contact us at bookings@chaletsadvisor.com.


  • Your Rights

    As a user of our Site, you have the following rights, any of which you may exercise by contacting us at Bookings@chaletsadvisor.com
    • The right to ask what personal data that we hold about you at any time. Extra requests (particularly repetitive) for data may result in a fee being charged to the user.
    • The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
    • As set out above, the right to opt out of any marketing communications that we may send you.

    • A. Right of access

      You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation whether your personal information is being used by us; details about how and why it is being used; and details of what safeguards are in place if we transfer your information outside of the United Kindgom and European Economic Area ("EEA").

    • B. Right to update your information

      You have a right to request an update to any of your personal information which is out of date or incorrect.

    • C. Right to delete your information

      We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the email address above.

    • D. Right to restrict use of your information

      You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us via email at bookings@chaletsadvisor.com

      We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the email address above.

  • Signing up on our website

    When you sign up on our website, contact details you provide, as well as your IP address and ISP, are stored on our systems. This information will also be used on your account and utilized by us to monitor suspicious activities so we can contact you if necessary.

    Standard Security

    We use standard security measures on our site. We will treat your information in strict confidence and endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept inherent security risks of providing information and other internet activities and will not hold us responsible for any breach of security unless it is due to our negligence or willful default.

    We keep personal information as long as it is necessary for the practices described in this Policy. We also keep information as otherwise required by law.


  • California Online Privacy Protection Act (CalOPPA)

    CalOPPA is the first state law in the country to mandate the posting of a privacy statement on commercial websites and online services. The law's reach extends well beyond California, requiring anyone or any organization operating websites in the United Kingdom (or perhaps the entire world) that collect personally identifiable information from California consumers to post a clear privacy statement on their website, adhere to it, and disclose exactly what information is being collected and with whom it will be shared.

    According to CalOPPA we agree to the following:

    Access to our website is open to anonymous users. As soon as this privacy statement is finished, a link to it will be added to our home page or, at the very least, the first important page you see when you visit our website. The phrase "Privacy" appears in our Privacy Policy link, which is prominently displayed on the page mentioned above.

    Users will be notified of any privacy policy changes:

    • On our Privacy Policy Page

    Users are able to change their personal information:

    • By emailing us at Bookings@chaletsadvisor.com

    • By calling us at _____________

    How does our site handle do not track signals?
    We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

    Does our site allow third-party behavioral tracking?
    It’s also important to note that we do not allow third-party behavioral tracking

    Fair Information Practices
    The Fair Information Practices Principles are the cornerstone of American privacy legislation, and the ideas they encompass have had a big impact on the evolution of data protection laws all over the world. Compliance with the different privacy regulations that safeguard personal information requires an understanding of the Fair Information Practice Principles and how they should be put into practice.

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

    • We will notify the users via email
    • Within 7 business days
    • We will notify the users via in-site notification
    • Within 1 business day

    We also concur with the Individual Redress Principle, which mandates that people have the ability to legally hold negligent data collectors and processors accountable. This concept mandates that people have recourse to courts or government entities to investigate and/or prosecute non-compliance by data processors, in addition to having enforceable rights against data users.

    Cookie Usage

    This section describes how we use the cookies, and why these cookies are store to your device. We will also share how you can prevent these cookies from being stored. However, this may downgrade or ‘break’ certain elements of the site’s functionality.
    A ‘cookie’ is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences.
    ‘Session’ cookies are temporary bits of information that are used to improve navigation, block visitors from providing information that is inappropriate (the site ‘remembers’ previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes), and collect aggregate statistical information on the site. They are erased once you exit your web browser or otherwise turn off your computer.

    How We Use Cookies

    If you create an account with us, we will use cookies for the management of the sign-up process and general administration. We usually store cookies on your computer during the registration process for you to resume where you left off, remembering your registered login, preferences, and other customization functions. These cookies will usually be deleted when you log out; however, in some cases they may remain afterwards to remember your site preferences when logged out.

    Third-Party Cookies

    In some cases, cookies provided by trusted third parties might be used. The sections below detail which third party cookies you might encounter through this site.
    We use third-party analytics to help us track and measure usage of the site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site, or pages you visit. This will help inform us how to improve the site for you.
    Our site also uses social media buttons and/or plugins that allow you to connect with your social platforms in various ways. For these to work, social media sites, such as Facebook, Twitter, Pinterest, etc., will set cookies through our site that may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

    Removing or Disabling Cookies

    In most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features of the site. You have the option to disable or selectively turn off our cookies or third-party cookies in your browser settings or manage preferences in internet security programmes. However, doing so may affect how you are able to navigate our site. This may include the inability to log in to services or programmes, such as logging into your “ChaletsAdvisor .com” account. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that is useful to you.

    Your rights as a data subject

    At any point whilst “ChaletsAdvisor” is in possession of or processing your Personal Data, you may have the following rights:

    • Right of access - you have the right to request a copy of the Personal Data that we hold about you.
    • Right of rectification - you have a right to correct Personal Data that we hold about you that is inaccurate or incomplete.
    • Right to be forgotten - in certain circumstances you can ask for the Personal Data we hold about you to be erased from our records.
    • Right to restriction of processing - where certain conditions apply you have a right to restrict the processing of your Personal Data.
    • Right of portability - you have the right to have the Personal Data we hold about you transferred to another organisation.
    • Right to object - you have the right to object to certain types of processing such as direct marketing, as well as processing we undertake based on our legitimate interests.
    • Right to object to automated processing, including profiling - you also have the right not to be subject to the legal effects of automated processing or profiling.

    Children’s Online Privacy and Protection Act

    Federal laws impose special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from, children under the age of 18. ChaletsAdvisor takes such restrictions seriously, and do not intend for our website or resources to be used by children under the age of 18 without first obtaining the verifiable consent of such child’s parent or legal guardian. We do not knowingly collect personal information from minors under the age of 18, only a parent or legal guardian may provide such information after adhering to our verification process for submitting such information.

    Policy Update

    “ChaletsAdvisor .com” reserves the right to change, amend, or modify our Privacy Policy without notice. We will post the amended Policy on this page and indicate at the top of the page the date the Policy was revised. Please check our site and this page periodically for updates.

    Contact Us

    To contact us regarding anything in this privacy policy or how we collect or store your personal data, please get in touch with us by using the ‘Contact Us’ page on our website. bookings@chaletsadvisor.com